How do I cancel my van rental reservation?

All cancellations must be communicated via email to info@chicagovanrentals.com, which creates a clear, documented record of your cancellation request.

Is there a fee to cancel my reservation?

Cancellation is free within the first 24 hours after booking (less any card processing fee on the refund). After 24 hours, the $200 deposit is retained as the cancellation fee.

Do I get a refund if I return the van early?

No. Returning the vehicle earlier than the agreed date and time does not entitle you to a refund for the unused portion of the rental period.

Cancellation Policy | Chicago Van Rentals

Q: Can I cancel a reservation made close to my pickup date?

Reservations made or confirmed within 72 hours of pickup cannot be cancelled, changed, or refunded — the full rental amount is charged, because the vehicle is committed exclusively to you.

Cancellation Policy

We keep our cancellation policy simple and transparent. Because every reservation is matched to a specific vehicle in real time, our policy reflects the commitment we make to hold that exact van for you.

How to Cancel

All cancellations must be communicated via email to info@chicagovanrentals.com. This ensures a clear, documented record of your cancellation request for both you and our team.

Deposit

All rentals require a $200 deposit to secure the reservation. When you reserve a van with us, that exact vehicle is locked in and guaranteed to be waiting for you.

Free Cancellation Window

We offer free cancellation within the first 24 hours after making your reservation. If the credit card company charges a processing fee on the refund, the refund is issued less that processing fee.

After 24 Hours

After the first 24 hours, the $200 deposit is retained as the cancellation fee.

Reservations Within 72 Hours of Pickup

Reservations made within 72 hours of pickup — and any reservation confirmed by our office (by phone or email) within 72 hours of pickup — cannot be cancelled, changed, or refunded. The full rental amount is charged.

This is because last-minute reservations are matched to a specific vehicle in real time: once we confirm a van to you, we turn away every other customer waiting for that same vehicle, so we are unable to release it back once it is committed.

Early Returns

If you return your rental vehicle earlier than the agreed-upon date and time in the rental agreement, you will not receive a refund for the unused portion of the rental period. This policy ensures all customers have a fair and equitable opportunity to rent a van.

Questions?

Call us at (773) 800-9898 or email info@chicagovanrentals.com — our reservation specialists are available 24/7.