Cancelation fees
All cancellations must be communicated via email. This policy ensures a clear and documented record of cancellation requests. Customers are required to submit cancellation notices through email, providing a written record for both the rental company and the customer. This practice helps maintain transparency and streamline the cancellation process, allowing for efficient communication and record-keeping.
All rentals require a $200 deposit to secure the reservation. We offer free cancellation within the first 24 hours after making your reservation — if the credit card company charges a processing fee on the refund, the refund is issued less that processing fee. After the first 24 hours, the $200 deposit is retained as the cancellation fee. If you cancel — or do not call and do not show up — within the last 72 hours before your pickup time, the full rental amount is charged as the cancellation fee (this also applies to reservations made within 72 hours of pickup that are then cancelled).
| Cancelation / No call. No show | Cancelation Fee |
|---|---|
| Cancel within 24 hours of booking | Free Cancelation But we charge you 5% of $200 which is $10 as credit card processing fee to refund the money back to your account. |
| After the free cancellation period up to the last 72 hours before the scheduled pick-up | The $200 deposit will be treated as a cancellation fee. |
| Last Minute cancelation/No call, No Show (with in the last 72 hours of pick-up) | Full Rental Amount as Cancelation Fee. Sorry we cannot afford last minute cancelation |
Cancellation & reservation policy
Every Chicago Van Rentals reservation requires a $200 deposit (reservation confirmation fee) that applies toward your total rental. Cancel within 24 hours of booking for a refund (minus credit card processing fees); after 24 hours the $200 deposit is kept as a cancellation fee. Some executive vehicles require a higher deposit.
Why we require a deposit
Our fleet is limited — we only accept as many reservations as we have vehicles available, and we hold your specific vehicle for you. A confirmation deposit keeps reservations genuine and makes sure the van you book is ready when you arrive, which is why we don't offer free or unconfirmed reservations.
Our cancellation terms
- A $200 deposit confirms every reservation and is applied toward your total rental cost.
- At vehicle pickup, a refundable security deposit is required — $400 on a credit card or $500 on a debit card — and may be higher for certain vehicles or situations.
- Cancel within the first 24 hours of booking and your deposit is refundable, minus any credit card processing fees.
- Cancel after the first 24 hours and the $200 deposit is retained as the cancellation fee.
- The 24-hour refund window does not apply to reservations made within 72 hours of your pickup date.
- Executive and specialty vehicles may require a higher deposit and carry a different cancellation policy, especially during busy periods.
Questions about a specific reservation? Call (773) 800-9898.
