Privacy Policy

Chicago Van Rentals Website Privacy Policy

Effective Date: 01/15/2025

Chicago Van Rentals ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your information when you visit our website www.chicagovanrentals.com (the "Site"), interact with our social media pages (including but not limited to Facebook, Instagram, Twitter, YouTube), contact us via phone or email, or otherwise engage with our services.

Note: This Website Privacy Policy does not cover SMS messaging. Please refer to our SMS Privacy Policy below for information about our SMS practices.

Please read this Privacy Policy carefully. By accessing or using our Site, social media pages, or services, or by providing us with your information, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information about you in a variety of ways, including:

• Contact Information — name, email address, phone number, mailing address, and any other information you voluntarily provide when you fill out forms on our Site, contact us via phone or email, or interact with us on social media.
• Communication Data — records of our communications with you, including phone calls, emails, and social media interactions.
• Reservation/Order Information — if you make a reservation or place an order, we collect information necessary to process your request, such as your name, contact details, payment information, and details about the reservation or order.
• Website Usage Data — when you visit our Site, we may automatically collect information about your device and browsing activity, such as your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and the dates and times of your visits.
• Social Media Interactions — when you interact with our social media pages (e.g., like, comment, share), we may collect information you have made publicly available on your social media profile, as well as information about your interactions with our pages.
• Cookies and Similar Technologies — we may use cookies, web beacons, and other tracking technologies to collect information about your browsing activity on our Site. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our Site.
• Information from Third-Party Sources — we may receive information about you from third-party sources, including social media platforms and marketing partners.

2. How We Use Your Information

• To provide and improve our services.
• To communicate with you about service-related matters, respond to inquiries, and send marketing and promotional communications.
• To personalize your experience.
• To analyze and improve our marketing efforts.
• To comply with legal obligations.

3. Disclosure of Your Personal Data

We may disclose your personal data in the following circumstances:

• With service providers who perform services on our behalf.
• With business partners for joint promotions or products and services.
• For legal reasons.
• In connection with a business transaction.
• With your consent.

4. Retention of Your Personal Data

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.

5. Transfer of Your Personal Data

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

6. Delete Your Personal Data

You have the right to request that we delete your personal data. Upon receiving a verifiable request from you, we will delete your personal data from our records.

7. Your Choices

• Opt out of marketing communications (email).
• Control cookies through your browser settings.
• Manage privacy settings on your social media accounts.

8. Data Security

We implement strict security measures to protect your information from unauthorized access, use, or disclosure.

9. Sharing Your Personal Information

• We do not sell, trade, or rent personal information to third parties.
• We may share information with trusted third-party service providers who assist in business operations (e.g., payment processing), but only for necessary purposes and with user consent.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with any third parties.

10. Third-Party Websites

Our website may contain links to third-party websites. We do not control their content or privacy policies and encourage you to review their terms before providing any information.

11. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect website usage data. You can manage cookie preferences through your browser settings, though disabling cookies may affect website functionality.

12. Payment Processing

We use a third-party payment processor to process payments made to us. We do not retain any personally identifiable financial information such as credit card numbers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our Site and updating the effective date at the top of this policy.

14. Contact Information

For any questions about this Privacy Policy, please contact us at: 3217 W Lake St, Melrose Park, IL 60160 · (773) 800-9898 · info@chicagovanrentals.com

Chicago Van Rentals SMS Privacy Policy

Effective Date: 02/25/2025

Chicago Van Rentals ("Company," "we," "us," or "our") is committed to protecting your privacy. This SMS Privacy Policy explains how we collect, use, and protect your information when you opt in to receive SMS messages from us.

1. Information We Collect

When you opt in to receive SMS messages, we may collect and store: your phone number, your consent to receive SMS communications, and SMS interactions such as opt-ins, opt-outs, and responses. We do not share, sell, or rent your personal information to third parties for marketing purposes.

2. How We Use Your Information

By opting in, you agree to receive SMS messages from Chicago Van Rentals at (773) 800-9898 for: reservation confirmations and updates, rental pick-up reminders, quotes and booking details, and important service notifications. We do not share, sell, or rent your personal information to third parties for marketing purposes.

3. SMS Opt-In Process

• Website: select the checkbox during online booking at www.chicagovanrentals.com
• Text message: text START or YES to (773) 800-9898
• Reservation: provide verbal consent when booking over the phone

4. SMS Opt-Out Process

You can opt out of SMS messages at any time. Text STOP, CANCEL, or UNSUBSCRIBE to (773) 800-9898, or contact our support team at (773) 800-9898 or info@chicagovanrentals.com. Once you opt out, you will no longer receive SMS messages from us unless you opt back in.

5. Message Frequency & Charges

Message frequency varies based on your reservations and interactions. Standard message and data rates may apply as per your mobile carrier's plan.

6. Data Security

We implement industry-standard security measures to protect your personal data. However, SMS communications are not encrypted, so please avoid sharing sensitive information via text.

7. Changes to This Policy

Chicago Van Rentals may update this policy at any time. Any changes will be posted on www.chicagovanrentals.com. Continued use of our SMS services constitutes acceptance of the updated policy.

8. Contact Us

For questions or concerns regarding this SMS Privacy Policy, contact us at: 3217 W Lake St, Melrose Park, IL 60160 · (773) 800-9898 · info@chicagovanrentals.com